Sync-RX is the software-and-dispensing package for UK digital health. Headless clinical operations, integrated UK pharmacy fulfilment, and a white-label patient experience. Launch a prescription category in months, not years.
Health data is a special category under UK GDPR Article 9 and the Data Protection Act 2018. Lawful processing requires explicit consent, minimisation, and architectural safeguards that bolt-on plugins cannot deliver.
Shopify’s own guidance is unambiguous. Only data not bound by HIPAA should be stored or processed by the platform. SOC 2 and PCI DSS Level 1 do not equal Protected Health Information cover.
The EU Data Protection Directive and Canada’s PIPEDA impose parallel constraints. Cross-border digital health operators inherit every restriction simultaneously. Each jurisdiction is a hard wall, not a checkbox.
Digital health operators lose deals, lose pharmacy partners, and lose investor conviction the moment compliance becomes a workaround. Sync-RX exists so it is not.
KPIs and action queues. Patient records. Order lifecycle from pending through dispensed. Prescription generation with signed PDFs. AI-assisted questionnaire audit. Visual flow builder. Audit-ready compliance posture.
Treatment tracking, photo uploads, blood test results, and dynamic questionnaires with branching logic. White-label theming via CSS variables means the patient never sees Sync-RX. They see you.
Comprehensive clinical data with row-level isolation. Photos, weights, side effects, history, all PHI-safe.
From pending through review, prescribed, shipped, and delivered. Real-time sync with the dispensing partner.
Generate, sign, and dispatch prescription PDFs with cryptographic integrity built into the pipeline.
Branching logic, AI flagging, and styling controls. The form is the gate to a clinically valid order.
Trigger follow-ups, wellness check-ins, and partner sync events without writing back-end code.
Every authentication event, record change, and patient access is logged and retained for seven years.
Most platforms claim compliance. We publish the posture and keep it current.
Every control on the right is implemented in production code, verified by the most recent penetration test, and accountable to an audit log retained for seven years.
Where a control is in progress, we say so. SAR export tooling and the formal Right to Erasure workflow are scheduled for the current quarter.
Live prescription submission, order webhooks, and bidirectional status sync. Partner-ready out of the box.
Headless storefront and order sync, with PHI never crossing the Shopify boundary. Cart, catalogue, checkout, and nothing more.
Recurring billing for repeat prescriptions, with subscription release gated on clinical sign-off rather than payment.
Configurable per product line. LexisNexis for standard journeys, Verif for selfie capture on GLP-1 and consultation flows.
Scalable NHS surgery notification with an in-app GP search at the point of treatment selection. Datagraphic supported as fallback.
Questionnaire auditing, blood test interpretation, and compliance research, with every AI surface in an audited, role-scoped frame.
GLP-1 supply with mandatory wellness check-ins gating each repeat dispense.
Bloods-driven protocols, clinician sign-off, and scheduled review cadences.
Discreet patient journeys with consent capture and identity verification baked in.
Hair, skin, mental health, and adjacent men’s health categories on the same chassis.
A predictable subscription that gives you the full Sync-RX platform, your white-labelled patient portal, and the partner integrations you need.
A fee on every dispensed order processed through the platform. Aligned to volume, transparent on every invoice, and enforced across every deal.
We work with a small number of UK digital health operators per quarter. If you are launching a new vertical, replatforming away from Shopify limitations, or scoping a pharmacy partner integration, we should talk.